Refund policy

Returns
We offer a 14-day return policy: you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unworn, unwashed and unused, with tags, in its original packaging, along with your receipt or proof of purchase.

To start a return, email us at continualflame@protonmail.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.

Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us with your order number and a photo, and we'll make it right with a replacement or a refund.

Items we can't accept for return
Sale items and gift cards can't be returned.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. As above, the item must be in the condition you received it: unworn or unused, with tags, in its original packaging, with proof of purchase.

Refunds
Once we've received and inspected your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since your return was approved, please contact us at continualflame@protonmail.com.